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I can remember when many school administrators raised their collective eyebrows at social media a few years ago. You could almost hear them saying under their breath, "Over my dead body!" That was probably because few people back then understood social media. The marketing people were suspicious of social media because it was not as familiar as the analog marketing methods to which they were accustomed.

The way we used to market schools

Decades ago, your beautiful school brochures and catalogs were how you got the word out about your school and its mission. Those were expensive and time-consuming to produce. But that's all we had. Then along came the Internet. Schools built websites—pretty basic ones at first. But as the technology advanced and professional graphic designers got their hands on those school websites, the result was a product just as elegant and compelling as any of those brochures and catalogs we used to have lithographed. While most schools still produce brochures and catalogs, most of these are done in-house.

It seemed that you had barely got your website tweaked to dazzling perfection, replete with online applications, inquiries, video tours, and all the bells and whistles 21st-century web designers could cram into them when along came Facebook, YouTube, Twitter, and Pinterest. Social media was suddenly socially acceptable. Not only was it good, but it was essential to include it in your marketing strategy.

Let's look at social media and see how best to use

Who in their right mind starts a private school? Starting any enterprise is a daunting project. Yet many parents and teachers are the impetus behind the dozen or so new private schools that appear on the scene each fall. Some schools begin modestly with a grade or two and grow by adding one grade a year. Other schools have much more elaborate plans. Why do these brave parents and teachers start a school? The main reason seems to be that they are passionate about teaching a certain way or adhering to a certain philosophy. Sometimes they do it simply because they want to run their own school and do things their way.

No matter what the genesis of the idea might be, the recipe for bringing a school into existence is straight-forward enough, although there are many ingredients. Staring a school requires equal parts persistence, business acumen, and vast amounts of patience. To those basic ingredients, you add huge lashings of money. Mix thoroughly. As you do, you discover that you will have to add more money regularly as the other ingredients soak up gobs of money.

This video offers an overview of starting a nonprofit organization like your school.

Here is a template for planning and opening your own school. Good luck! I did it. Lived through the experience. I still recall it as one of the best things I ever did.

36 months

How ÌÇÐÄÔ­´´s Can Manage Bad Press: Strategies for Crisis Communication

• "Popular teacher murdered"
• "Accusations of sex abuse at prestigious private school"
• "Lavish expenditures on headmaster's house renovations"

I am not making these up. These are examples of incidents that have actually taken place at private schools.

• In the course of running any business, things happen that can generate negative and unwanted publicity.
• A private school is a business. How you handle a crisis will have a huge impact on the future of your school.

It's the head of school's worst nightmare to read a story about something that happened at his school.

• It's a parent's worst nightmare to read a story about something that happened in her children's school.
• It's a teacher's worst nightmare to be in the midst of the maelstrom, which is the evolving story with all its investigations.

Managing A Crisis

The Head of School's Role

21st-century heads of schools know that they cannot simply circle the wagons and deny the existence of the story. A couple of decades ago, when social media and blogs did not exist, the fortress mentality was how many heads handled tough situations.

• You expelled a few students and fired some staff, and hopefully, the matter was put to rest permanently. Not anymore.
• Unfortunately, smartphones flash photos, comments, and opinions around the world in seconds.
• Your story better deal with all those reports effectively and professionally.

These

A decade ago, you spent a fortune on a gorgeous catalog and a couple of recruiting trips. Then you waited. You would be in good shape if you had gotten your catalogs into the right hands and had a good turnout for your recruiting trips. The applications came in hopefully in a three-to-one ratio. All was well.

That approach doesn't work very well today. Your demographics have changed. More and more of your target parents are Generation Y. They get their information from social media.

The diversity goals your school has require different approaches, too. You need to extend the reach of your advertising campaigns by using social media, which is easily shared. Your market has become more segmented and much more competitive. As the economic outlook makes the future look more and more uncertain, parents are examining the educational foundations that their children will need to be successful in their adult lives.

The uncertain economy, which has dogged us since the 2008 recession, causes financial concerns for both you and your school and your current and prospective families.

That's where social media comes in. Done well, social media will improve your admissions yield. Done consistently, social media can cement value in place in the minds of your target audience.

But remember: social media is still marketing. It requires planning and execution of that marketing plan to work. It cannot be a hit-or-miss approach. Neither can you leave

The way we use social media in the private K-12 school setting is a bit different from the way social media is used by businesses. Businesses are looking to develop a client list from their social media efforts. They need clients in order to sell them their products and services. Private schools, on the other hand, seek to promote their community to attract new families and students. Let's look at some more differences and also some strategies and techniques that will help make your school's social media program successful.

Dedicate resources to social media.

My first bit of advice is simple but really quite necessary: devote some resources to your social media program. Your school's website used to be the only front door your school had. It was the first thing people saw. Now it is the first thing parents or anybody over the age of 40 will see. Facebook and YouTube are your new front doors for folks under the age of 30.

This video gives you a comprehensive overview of social media and what it can do for your school.

You have never been casual about creating your catalog, have you? Remember catalogs? Your catalog and other printed materials you give prospective families are always professionally produced, aren't they? They also cost a fortune, don't they? Your social media deserves the same professional approach. Therefore, allocate staff time and money in your operating